You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return your order. You will then be credited for the full order amount including shipping costs. Only the return costs from your home to the shop are for your own account. These costs are approximately 6.95 per parcel, for the exact rates please consult the carrier's website. If you exercise the right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original state and packaging. To be clear, the tube must be 2/3 full. To exercise this right, please contact us via the contact form on the contact page. We will then refund the order amount due within 14 days of reporting the return provided the product has already been received back in good order. For more information, see article 14 in the general terms and conditions.
Annoying that not everything is to your satisfaction. You can submit a complaint via [email protected] or our contact form on the contact page. We will then contact you as soon as possible.
If you have submitted a complaint via [email protected] or the contact form and you do not agree with the solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. If your complaint is not already being processed elsewhere, you are free to file your complaint via the European Union platform.